Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
To start a return, contact us at info@motyka.shop
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 to 10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@motyka.shop
Final sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, final sale items cannot be refunded.
Shipping
You will be responsible for paying for your own shipping costs and payment processing fees for returning your item. Shipping costs are non-refundable and payment processing fees are 2.9% of the purchase cost. If you receive a refund, the cost of shipping, return shipping, and payment processing fees will be deducted from your refund. Once we tender the packages to UPS or Fedex, we cannot guarantee shipping times or delays that are caused by the shipping company. If a return is requested because of shipping delays you would be responsible for any shipping costs associated with the return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
